Goya9 Privacy Policy

1 Introduction

Goya9 (www.goya9.ws) is an online gaming and Sports Betting platform serving users in Bangladesh and around the world. This Privacy Policy ("Policy") applies to all services, apps, and websites operated by goya9.

The core purpose of our privacy policy is to be fully transparent with you about what data we collect, why we collect it, and how it is used. By using goya9, you are considered to have agreed to this policy. Please read it carefully before registering for the first time.

2 What Data We Collect

Goya9 only collects data that is necessary to provide our services. Below is a detailed breakdown of the types of information we collect:

We do not collect any information beyond what is listed above. We do not use your precise location data (GPS).

3 How We Collect Information

Goya9 collects your information in several ways. It's important that you have a clear understanding of each method:

• Directly Provided Information: Information you provide directly during registration, login, KYC verification, payments, or when contacting support.
• Automatically Collected: When you use our site or app, information about your device, IP address, browser, and session is automatically logged.
• Cookies & Tracking Technologies: We use cookies on our site to enhance our services and remember your preferences.
• Third-Party Verification: Certain information may be verified through authorized partner organizations during the KYC or payment process.

4 Purpose of Data Use

Information collected from you is used solely for the specific purposes listed below. Your consent will be obtained before using it for any other purpose:

• Creating and managing your account and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• To offer gaming services, bonuses, and promotions.
• Providing customer service and technical support.
• Protecting platform security and preventing fraud.
• Meeting legal obligations and reporting to regulatory authorities.
• Conducting analytics and research to improve our services.
• Sending you relevant offers and updates with your consent.

5 Data Sharing Policy

Goya9 never sells your personal information. However, data may be shared with authorized parties in the limited circumstances below:

• Payment Processor: Approved payment gateways such as bKash, Nagad, or Rocket receive the information necessary to verify transactions.
• KYC Partner: Limited information is shared with authorized agencies for identity verification purposes.
• Law Enforcement: We may be required to disclose information under a court order or government directive.
• Technology Service Providers: Server, cloud, or analytics service providers — all bound by strict confidentiality agreements.

6 Cookies & Tracking Technologies

Goya9's website and app use cookies and similar technologies. Cookies are small files stored in your browser. We primarily use three types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Remembers your preferences, language, and settings so you don't have to set them up again each time you log in.
• Analytics Cookies: To understand which pages users visit and which features are used most — all data is fully anonymous.

You can delete or block non-essential cookies at any time through your browser settings.

7 Data Security Measures

Goya9 follows the highest industry standards to keep your data secure. The following technical and operational measures are in place:

• TLS 1.3 / 256-bit SSL encryption for all data transmission.
• AES-256 encryption for stored data.
• Two-Factor Authentication (2FA) available.
• Dedicated firewall and intrusion detection system.
• Regular security audits and penetration testing.
• Payment details are never stored on our servers — in compliance with PCI DSS standards.
• Employee access to data is restricted on a need-to-know basis.

8 Data Retention Period

Your data is never kept longer than necessary. Our general policy is as follows:

• All data is retained for as long as your account remains active.
• After account closure, transaction data is retained for a maximum of 5 years in accordance with legal obligations.
• KYC documents are retained for a maximum of 3 years after account closure.
• Gaming and betting history is deleted within 2 years of account closure.
• Support conversations are automatically deleted after 1 year.

Once the retention period ends, data is securely destroyed so it cannot be recovered.

9 Your Rights

As a goya9 user, you have several important rights regarding your own data:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You can ask us to stop using your data for a specific purpose.
• Data Portability: You can request a download of a copy of your data.
• Withdrawal of Consent: You may withdraw your consent to marketing communications at any time.

To exercise these rights, contact our support team at: support@goya9.ws — responses are typically provided within 7 business days.

10 Children's Privacy

Goya9 strictly prohibits the use of its services by anyone under the age of 18. We do not knowingly collect or store data from minors. Should any such data be found in our database, it will be deleted immediately and the associated account will be closed.

11 Policy Changes

Goya9 reserves the right to update this privacy policy as needed. The method of notification will be determined based on the significance of the changes:

• Minor changes: The "Last Updated" date at the top of the page will be updated.
• Significant changes: Notification will be sent to your registered email address and posted on the platform.
• Continued use of goya9 after any changes will be considered your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

• Email: support@goya9.ws
• Help Center: goya9.ws/help-center
• FAQ: goya9.ws/faq

Our privacy team typically responds to your request within 3–7 business days.